Collections in the Digital Age

Collections in the Digital Age Navigating the Balance between Empathy & Efficiency Think back ten to fifteen years ago. The average credit company relied almost completely on contact centre agents to negotiate terms for recouping outstanding customer debt. In contrast, the modern debt collection industry has been transformed by digitisation which has brought with it, […]

iSON Xperiences takes majority control of CSS Credit Solutions Services (CSS) South Africa

iSON Xperiences takes majority control of CSS Credit Solutions Services (CSS) South Africa iSON Xperiences, and financial recovery service provider, CSS Credit Solutions Services (CSS), have partnered together to bring tailormade business process outsourcing (BPO) solutions across the globe. Both companies are extensively experienced and skilled in developing and implementing new-age, innovative customer experience management […]